Refund Policy

30 days, no questions asked. Email support@provebid.com within 30 days of purchase and we'll refund you in full. You don't have to explain, justify, or complete a form.

Why it's written this way

ProveBid is meant to change how you bid. If it didn't, it shouldn't keep your money. We'd rather refund you than have you feel stuck with something that didn't help.

How it works

• Email support@provebid.com from the address you purchased with
• We process the refund through Polar, usually within two business days
• Your bank typically posts it within 5–10 business days after that
• Your licence key is deactivated when the refund is issued

The one limit

Refunds are for genuine use. If a single purchaser requests refunds repeatedly across multiple purchases, or a licence has been shared publicly, we may decline. This has nothing to do with whether you liked it.

After 30 days

We're not obliged to refund, but write to us anyway. If something is broken or wasn't as described, we'll sort it out.

Chargebacks

Please email us first. A refund takes a day and a chargeback takes months — we'll almost always just say yes.